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Privacy Policy

Introduction
At SDF OUTSOURCING LTD, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your Personal Data in compliance with the General Data Protection Regulation (GDPR). It also explains your rights and how you can exercise them.
For any questions, please contact us at our registered office at 20 Camellia Close, Norton, Malton, England, YO17 8FE.

1. Data We Collect
We collect different types of Personal Data based on our interactions with you. Personal Data refers to information that identifies you or can be linked to you. The data we may process includes:
1.1 Data You Provide to Us:

  • Personal Information: Name, date of birth, gender, employment details

  • Contact Details: Address, email, phone numbers

  • Identity Information: Nationality, passport number, driver’s license, National Insurance number

  • Bank Details: Account name, account number, sort code

  • Transaction Information: Data about transactions with other providers for comparison purposes

1.2 Data We Collect Automatically:

  • Transactional Data: Account details, trades, payments, suspicious activities

  • Communications: Emails, phone call logs

  • Public Information: Data from publicly available sources like LinkedIn

  • Reports from Agencies: Credit checks, anti-money laundering reports

  • Risk Assessments: Credit ratings, transactional behavior

  • Website Usage: Data about how you interact with our website

In rare cases, we may process sensitive data (e.g., health details, religious beliefs) in accordance with legal guidelines.

2. How We Collect Personal Data
We collect your Personal Data through different channels, including:
2.1 Directly from You:

  • When you register online, subscribe to services, complete forms, or communicate with us

  • When you provide feedback about our services or website

2.2 From Third Parties:

  • Referrals: Partners or clients who introduce you to us

  • Agencies: Credit reference and fraud prevention agencies

  • Verification Services: Identity verification providers

  • Authorities: Government bodies or law enforcement agencies
     

3. How We Use Your Personal Data
We use your Personal Data for the following purposes:

  • Service Delivery: Providing foreign exchange and related services

  • Marketing: Promoting and developing our business

  • Legal Compliance: Meeting regulatory requirements

  • Legal Protection: Defending our legal rights

  • Website Analysis: Monitoring website performance and usage

  • Business Transactions: Sharing information with advisors or potential buyers

  • Research & Operations: Improving our services and operations

  • Fraud Prevention: Investigating complaints and preventing illegal activities

We may also aggregate and anonymize data for analysis, ensuring no individual is identifiable.

4. Legal Grounds for Processing Data
We process your Personal Data under the following lawful bases:

  • Consent: When you provide consent, which can be withdrawn at any time

  • Contract: When processing is necessary to fulfill a contract or take steps before entering into a contract

  • Legitimate Interests: For purposes related to our business operations

  • Legal Obligations: When required to comply with laws and regulations
     

5. Sharing Your Data
We may share your Personal Data with:

  • Third-Party Service Providers: Agents, suppliers, and contractors who are bound by confidentiality

  • Professional Advisors: Legal, accounting, or other professional consultants

  • Regulators and Authorities: Government bodies, regulators, or law enforcement when required by law

  • Business Transactions: Potential buyers or sellers in the event of a business sale or acquisition
     

6. International Transfers of Data
Sometimes, your Personal Data may be transferred to countries outside the European Economic Area (EEA). In such cases:

  • We ensure compliance with GDPR data protection standards.

  • Transfers are made securely, and appropriate safeguards are applied.

  • By submitting your data, you agree to these transfers, storage, and processing.
     

7. How We Protect Your Data
We take data security seriously and implement measures to protect your Personal Data. However, data transmission over the internet is not entirely secure. While we strive to protect your data, transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorized access.

8. How Long We Keep Your Data
We retain your Personal Data only for as long as necessary for the purpose it was collected. The retention period depends on:

  • Business Needs: To provide our services

  • Legal Obligations: To comply with regulations (e.g., up to six years under the Money Laundering Regulations 2017)

After the retention period, we securely delete or anonymize your data.

9. Your Rights
You have rights concerning your Personal Data, including:

  • Access: Request a copy of your data through a Subject Access Request (SAR)

  • Correction: Ask us to correct inaccurate or incomplete data

  • Erasure: Request the deletion of your data when it’s no longer needed

  • Restriction: Request to limit processing while accuracy or legality is verified

  • Withdraw Consent: Revoke your consent at any time

  • Object: Object to processing based on legitimate interests

  • Marketing Opt-Out: Stop receiving marketing communications by updating your preferences

To exercise these rights, please contact us. We may need to verify your identity before processing your request. If we are unable to fulfill your request, we will provide an explanation.
For any questions or concerns about this Privacy Policy, please contact us at SDF OUTSOURCING LTD.

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